Returns & Refund Policy

7-Day Exchange & Return Window

You have a full 7 calendar days from the date of verified courier delivery to request an exchange, return, or replacement.

We gladly accept claims under the following circumstances:

• Transit Damage: Glass cracks, dented bodies, or physical damage incurred during shipping.
• Manufacturing Defects: Broken seals, non-functional lids, faulty pumps, defective sprayers, or misaligned parts.
• Incorrect or Missing Items: Wrong color, variant, size, or missing accessory from the delivered parcel.

Conditions for Acceptance

To ensure a swift and smooth claims process, please ensure:

• The item must be in its original, unused condition with all original packaging, stickers, and tags intact.
• All included components, accessories, manuals, and boxes must be returned together.
• Unboxing video or clear photos must be provided during claim submission to substantiate courier transit damage.

Refund Methods & Processing Timelines

When a return or refund is approved, we process your payout promptly:

Refunds are issued directly via our secure payment gateway to your original funding source.

Order Cancellation Guidelines

Orders can be cancelled at zero charge before they are dispatched from our Chennai fulfillment hub.

• Before Dispatch: Reach out via WhatsApp at +91 99620 16222 within 2 hours of placing the order. We will cancel the order immediately and issue a 100% full refund.
• After Dispatch: If the order is already in transit with our logistics partner, it cannot be intercepted in mid-transit. You may refuse delivery at your doorstep, and a refund will be initiated once the parcel returns to our central facility.

Free Reverse Pickups Across India

In the event of an approved return, Rudvora arranges a free reverse pickup from your address through our express carrier network (Delhivery, Bluedart, Shadowfax).

Please hand over the product in safe outer packaging. Once our courier partner collects the package and confirms pickup, your replacement or refund is triggered immediately.