Order Cancellation Policy

Pre-Dispatch Cancellation Window

Because we prioritize rapid order dispatch (usually packing orders within 2 to 4 hours of receipt), cancellation requests are honored free of charge if submitted prior to shipment handover.

• We strongly advise reaching out within 2 hours of order placement for guaranteed halt before warehouse packing.
• Once approved, a 100% full refund is initiated immediately without any restocking fees, gateway deduction fees, or cancellation surcharges.

Post-Dispatch & Orders In Transit

Once your order has been packaged, assigned an Air Waybill (AWB) tracking number, and handed over to our logistics partners (Bluedart, Delhivery, DTDC, Shadowfax), it cannot be canceled mid-transit.

• Doorstep Refusal: When the courier delivery agent attempts delivery at your doorstep, you may simply inform them that you wish to decline/refuse the shipment.
• Return to Hub: Once the package is returned to our Chennai fulfillment center in original, untampered condition, our team will process your refund promptly in accordance with our Returns & Refund Policy.

Refund Reversal & Banking Timelines

All approved cancellations receive a 100% refund directly back to the original prepaid payment instrument. Rudvora never holds store credits unless explicitly requested by the customer.

Need to Change Address or Phone Number Instead?

If you placed an order with an incomplete apartment number, incorrect pin code, or modified recipient phone number, you do not need to cancel your entire order!

Simply notify our Chennai customer desk via WhatsApp at +91 99620 16222 or email accounts@rudvikventures.com with your Order ID and corrected address details before courier dispatch. We will amend the shipping label free of cost.

Order Cancellation Initiated by Rudvora

In extraordinary and rare situations, Rudvora reserves the right to cancel an order from our end. These situations include:

• Stock Discrepancy: If an item fails our rigorous pre-shipment quality inspection at our Chennai hub and replacement inventory is unavailable.
• Incomplete Shipping Address: Where pin code or contact phone number is unverified and customer is unreachable within 48 hours.
• Payment Gateway Flags: Transactions flagged by fraud prevention algorithms as unauthorized or suspicious.

In all such cases, our team will personally contact you via WhatsApp/Email and initiate a 100% immediate refund reversal.